Refund policy
Return & Refund Policy
Rivan Trends – Luxury Phone Accessories
At Rivan Trends, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1️⃣ Return Eligibility
- Products can be returned within 7 days of delivery.
- Item must be unused, in original condition, and in original packaging.
- Invoice or proof of purchase is required.
- Used, damaged, or physically broken items are not eligible for return.
2️⃣ Non-Returnable Items
- Items purchased during sale or special discount offers.
- Gift cards (if applicable).
- Products damaged due to misuse.
3️⃣ Refund Process
- Once we receive and inspect the returned product, we will notify you.
- If approved, refund will be processed within 5–7 business days.
- Refund will be credited to your original payment method.
- In case of Cash on Delivery (COD), refund will be transferred to your provided bank account.
4️⃣ Replacement Policy
- If you receive a damaged or wrong product, please contact us within 48 hours of delivery with product photos.
- We will arrange a replacement at no extra cost.
5️⃣ Shipping Charges
- Return shipping charges may apply unless the product is defective or incorrect.
- Original shipping charges (if any) are non-refundabl.
🔁 Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or unboxing video proof.
After verification, we will provide a replacement.
6️⃣ Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: support@rivantrends.com
📱 WhatsApp: +9199267 59941